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Returns, exchanges and refunds

We have an amazing team who work hard to help you out with any orders. We really want you to have the best experience possible and if for some reason that doesn't happen, we'll always work hard to make it right. 

Shipping

All orders are shipped, tracked and delivered by WNDirect. 

When you place an order, we'll estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Items purchased at full price

You may return new, unopened items within 30 days of delivery for a full refund, if the item has not been bought on an offer.

Items purchased on an offer

Any items bought with a coupon, discount, or any other offer are not eligible for a refund and are final sale. We can offer exchanges into different sizes should your item bought on an offer does not fit and if there is nothing you like to exchange into at that particular time we would be delighted to offer store credit for a purchase at a later date. 

Returning an item - who pays the shipping costs

Unwanted items

If you are returning an item due to it being unwanted, the shipping costs for the item to reach our warehouse will be bourne by you. You can return an item right here.

Items shipped to you in error

If you are returning to us items which have been shipped to you in error, we would gladly cover the shipping cost of those back to our warehouse and the shipping cost of the correct item to you. 

When can I expect to receive an eligible refund?

You should expect to receive your refund within a few calendar days of your item being received in our warehouse. We will honour all refunds if you let us know within 14 days of purchase and when the item is received back it is in a saleable condition. 

If you need to return an item, please go the return an item page.

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